Warranty and after-sales support

If an issue appears after purchase, we can help arrange an inspection, follow up on warranty support and explain the next step.

Warranty duration and provider vary by product. Refer to the product page and invoice, together with the manufacturer’s or distributor’s terms where applicable.

What does the warranty cover?

• Manufacturing defects arising during the stated warranty period.
• Inspection and assessment of the appropriate action: repair, replacement or referral to an authorised service centre.
• Follow-up and a clear explanation of the inspection outcome and next step.

What is not covered?

• Breakage, liquid damage, accidents, misuse or connection to an unsuitable power source.
• Modification, disassembly or repair by an unauthorised party.
• Normal wear, consumables, scratches or cosmetic damage that does not affect operation.
• Missing packaging, accessories or serial numbers where these are necessary to verify warranty eligibility.

Product warranty terms and applicable law apply, without affecting your statutory rights.

Dashcam installation warranty

When Trakeb performs the installation, the service warranty covers the quality of our wiring and installation work. The dashcam itself remains subject to its own product or manufacturer warranty.

The installation warranty does not cover tampering, changes made by another party, or a fault in a component supplied by the customer. Parking-mode features depend on compatibility between the vehicle, camera and hardwire kit, and may require specific settings.

How to request warranty support

• Have your order number or invoice, product name and serial number, if available.
• Send a description of the issue and clear photos or a video.
• Keep the product and accessories until we confirm what is needed for inspection.
• Back up any personal data before handing over a device with storage. We are not responsible for data loss during inspection or repair.

Request warranty support

Before purchase or a repair request

We describe the brand, model and specifications on the product page. Packaging or included accessories may vary between supply batches without changing the core model. Contact us with the product link if you need to confirm a specific detail.

Paid repair is separate from a warranty claim. Repair availability and cost are explained after inspection, and no paid work begins without your approval.

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