Clear information before and after your purchase. You may request an exchange or return within 14 days of delivery for an unopened, unused product, subject to the conditions below.
Preparation starts after payment is confirmed and the product is available. Confirmed, in-stock orders are usually handed to the carrier within one business day. An estimated delivery date is shown at checkout.
The available methods and final charges are shown at checkout. Check your address and mobile number carefully. Delivery estimates may vary by city, shipping method, season and carrier conditions.
The period starts on the date you receive your order. The product must be in its original condition, unopened and unused, with all packaging and accessories. Provide the invoice or order number.
After 14 days, the change-of-mind return period ends. Warranty and after-sales support remain available according to the product’s condition and warranty terms.
Photograph the packaging and product, keep all contents, and contact us promptly with your order number. Do not use the item or discard its packaging before our team reviews the issue.
Trakeb covers the appropriate shipping costs for a verified faulty or incorrect item. Change-of-mind and unopened-packaging conditions do not remove your statutory rights for faulty or non-conforming goods.
For a change-of-mind request, the customer pays shipping costs. You may bring the item to our Riyadh branch for inspection instead, after arranging this with our team.
Faults and non-conformity are assessed separately, without affecting your statutory rights.
A pre-order may be cancelled at least 48 hours before its scheduled preparation or dispatch. Once preparation or shipping has started, cancellation depends on the order’s status; we will explain the available options.
Start an exchange or return request
After the returned item is received, inspected and approved, we process the refund promptly. The time it takes to appear depends on the payment provider or bank.
If you prefer, and the option is available, the refund may be issued as store credit or a gift card. Shipping charges and completed service fees are not refunded unless the request results from a verified fault or order error.
