Need help before or after your purchase? Send the product link or order number and a short description so we can guide you to the right next step.
Contact the Trakeb team · Find our Riyadh branch
Check the compatibility details on the product page. If they do not answer your question, send us the product link, your device model or vehicle model and year, and how you plan to use it before ordering.
Yes, for suitable products and vehicles. Basic installation is free for a camera purchased from Trakeb, or 99 for a camera purchased elsewhere. Compatibility and appointments are confirmed before booking. Parking mode may require a compatible hardwire kit and additional settings.
A memory card suitable for the model, and possibly a parking-mode hardwire kit or installation service. Requirements vary by camera, vehicle and use.
Shop dashcams · Accessories and memory cards
Use the tracking link sent after dispatch or open your orders in your account. To request a change or cancellation, contact us promptly with the order number. Availability depends on preparation, dispatch status and the product type.
Yes, when the product is available at our Riyadh branch. Confirm availability and collection arrangements before visiting, using the contact link above.
The repair request and inspection are free. We explain repair availability and cost after inspection, and no paid work starts without your approval.
If you accept the repair quote, Trakeb covers pickup and return within Riyadh. If you decline it, we explain the round-trip charges before collecting the device.
For a change-of-mind exchange or return, the period is 14 days from delivery for an unopened, unused product, subject to the policy. Warranty terms vary by product and are shown on its page and invoice.
Send the order number, product name and issue, with photos or a video where useful. If an item arrives damaged or incorrect, keep its packaging and accessories and contact us before using it.
Shipping, exchanges and returns · Warranty and after-sales support
We identify the brand, model, specifications and warranty details on the product page wherever possible. If you need to confirm the warranty provider or a particular accessory, send us the product link before purchasing.
