This policy explains how your data is used when you shop with Trakeb or request support and repairs. Trakeb is a technology retailer in Riyadh, commercial registration 1010408655.
Last updated: 18 October 2026.
The information you provide includes your name, mobile number, email address when entered, delivery address, order and invoice details, messages and support requests. A gift order may include the recipient’s details and your message; provide only what is needed to deliver the gift.
A repair request may include device details, an issue description and photos you send. Do not send passwords, login codes or full card details, and remove unnecessary personal information from images.
We receive information from you when you place an order, create an account or contact us, and from payment and delivery providers about transaction and delivery status. Technical information is also collected during browsing, such as IP address, device and browser type, and session data.
It is used to fulfil orders, take payment, deliver products, issue invoices, provide warranty and repair support, answer questions, protect the store against misuse and improve performance.
Processing is based on fulfilling your order or requested service, relevant legal obligations, legitimate interests in protecting the store subject to legal safeguards, or your consent where required. Information needed to fulfil an order is required to complete it; additional details and marketing preferences are optional.
Order information is processed through Salla and order-management and invoicing systems. Necessary information is shared with the carrier, payment gateway or instalment provider you choose, and a repair or warranty provider when needed for your request. Information may also be disclosed where required by law or a competent authority.
Payment and instalment providers process transaction information under their own terms and policies. Never send card details or verification codes through chat.
The store platform uses cookies and similar technologies for accounts, the shopping cart and preferences. Enabled analytics and marketing tools may use browsing data to measure store and campaign performance, subject to legally required consent.
You can control cookies through your browser settings, although blocking them may affect store functions. You may ask us to stop marketing messages or withdraw consent by contacting us. This does not stop essential order messages or processing based on another lawful basis.
Information is held in store systems, Salla and the relevant service providers’ systems. Retention depends on its purpose: order fulfilment, warranty or repair support, resolving claims, and legal invoice and record-keeping requirements.
When the operational and legal need ends, data is deleted or anonymised using the facilities available in the relevant systems. Legally required records may be retained even after an account-deletion request.
The store operates from Saudi Arabia. Platform or service-provider operations may involve processing outside the Kingdom; any transfer is subject to applicable legal requirements and safeguards. You can ask about the processing of your order data through the contact option below.
Data is subject to the access controls and technical safeguards available in store and service-provider systems. No electronic method is entirely risk-free. Keep login codes private and do not share them with anyone.
Under the Personal Data Protection Law and its applicable rules, you may ask to understand the processing, access and obtain a copy of your data, correct or complete it, request destruction of data no longer needed, and withdraw consent where consent is the basis for processing.
Contact the Trakeb team and identify your message as a “privacy request”, with a short description. We may request limited information to verify your identity and protect your data. Some requests are subject to legal exceptions or obligations, which we will explain in our response.
Contact us about your data or a privacy complaint
You may also complain to the competent authority through the National Data Governance Platform.
Changes are published on this page with an updated date. Browsing the store alone is not consent to processing that requires separate consent.
