After purchase –

Structures

At Tarakeeb, we strive to ensure your experience is clear and seamless after ordering, from the moment you pay until after you receive your order. This page explains what happens after your purchase, when we will contact you, and how we support you at every stage.

Order confirmation

After completing the payment process, your order is automatically confirmed and you will receive a notification with the order details. At this stage, no further action is required.

Order processing

The Tarakeeb team typically begins processing your order within one business day . In the event of any unusual delays or the need for further confirmation, you will be contacted directly.

Shipping and tracking

After your order is shipped, you will receive a notification containing a tracking number to monitor the shipment's status until delivery. Shipping is handled by approved carriers both within and outside the Kingdom, according to your selection during the order process.

Receipt

Upon receiving your order, we recommend inspecting the product and ensuring it is undamaged. If you have any concerns upon receipt, please contact us within the timeframe specified in our return and exchange policy.

Post-purchase support

The Tarakeeb team is available to support you after delivery should you need assistance with warranty, exchange, or any product-related questions. We are committed to handling orders transparently and in accordance with our established policies.

In case of delay

Delays beyond our control may occur due to operational circumstances at the shipping company or external procedures. In these cases, we will monitor the order directly and keep you informed of any updates.

Our goal

Our goal at Tarakeeb is to provide a convenient and clear buying experience, with reliable support before and after purchase, without complications or unrealistic promises.