Warranty, replacement, and return –
Structures
At Tarakeeb, we are committed to providing original and guaranteed products, and we adhere to a clear and fair policy for warranty, replacement and return that ensures customer rights and clarity of procedures in accordance with the regulations in force in the Kingdom of Saudi Arabia.
By completing the purchase from Tarakeeb , you agree to the policy outlined below:
Exchange and return period
Replacement is available within 7 days of the purchase date.
Returns are available within 3 days of the purchase date.
If the reason for the return is a manufacturing defect, the request can be submitted within 14 days of the purchase date.
Warranty Policy
The warranty covers all electronic devices for two years from the date of purchase, and requires the presentation of the purchase invoice or order number, with the original product carton available as much as possible.
The device warranty is valid for two years with the agent or guarantor company within the Kingdom.
Apple products are covered by the warranty at authorized dealers such as Arab Computers or Alf Store.
The warranty does not cover misuse, breakage, or liquid damage, nor does it cover gifts included with the products.
The warranty does not cover non-electronic accessories such as cases, stickers, or similar consumer products.
Replacement and return mechanism
In case of a problem with the product or a desire to exchange or return it, contact the customer service team at Tarakeeb within the specified period, and the customer will be guided through the appropriate procedures according to the status of the request.
If the return request is approved, we at Tarakeeb commit to refunding the amounts due to the customer within a maximum period of 14 working days from the date we receive and inspect the product.
Working hours are from 9 am to 11:30 pm , Saturday to Thursday , excluding Friday and public holidays.
A damaged or defective product upon first use
If you receive a damaged or defective product upon first use, you must contact us within 3 days of the date of receipt.
Tarakeeb will bear the full shipping costs in this case.
If no defect is found after inspection, the customer bears the round-trip shipping costs.
Manufacturing defect within fourteen days
If a manufacturing defect appears within 14 days of the purchase date, the customer has the right to return the product and receive a refund or exchange it for a new product, provided that the original product carton and all accessories are available, and that the defect is due to manufacturing and not misuse.
The shipping costs will be borne by the company in this case.
Defect during the warranty period after use
In the event of a malfunction during the warranty period and after the product has been used, the product will be immediately replaced with a new product of the same type when available, provided that the carton and accessories are available.
If the product is unavailable, the customer will be compensated with a similar alternative product or a voucher worth the product's value for use through the Tarakeeb website .
The customer bears the shipping costs in this case.
Customer dissatisfaction with the product
Returns or exchanges are permitted within 3 days of receipt, provided that the product is in its original condition, unused and unopened, and that the outer packaging is intact.
The customer bears the shipping costs in this case.
Device replacement or return
The replacement or return request for devices must be submitted within 24 hours of receipt, and the device must be unused, unopened, and in its original condition.
Incorrect product received
In the event that a product does not match the order due to an error by Tarakeeb , Tarakeeb will bear all shipping costs, and the correct product will be replaced immediately.
Orders paid by credit card
The refund is for the product only, excluding shipping fees. It may take between 10 and 14 business days for the amount to appear in the bank account, depending on the policy of the bank that issued the card.
Returned shipment due to non-receipt
If the customer does not receive the shipment and returns it, the value of the product will only be refunded after deducting the shipping fees and bank charges. The cost of returning the shipment is 25 riyals .
Branch Pickup Orders
If the order is not received from the branch within 30 days , the order will be automatically cancelled.
Products included in the offers
When returning products purchased under offers, the return value is calculated according to the offer price and not the original price.
Special and pre-made products
Customized or pre-ordered products cannot be cancelled or returned after 48 hours from the date of order placement.
Contact us
For any inquiries regarding warranty, replacement, or return:
Phone +966 54 455 5570
Direct contact: +966544555570
WhatsApp https://wa.me/966544555570
Email: [email protected]